Let Us Know What You Think
We value our members' feedback and appreciate you sharing your thoughts about your credit union.
Palmetto Citizens is dedicated to providing you with the highest level of personalized service along with low-cost financial solutions. Please take a moment to share your feedback with us, and others, by using any of the options listed below.
Member Surveys
Periodically, members may receive an emailed survey invitation to provide us with their feedback regarding a recent transaction, a new account/loan or to provide general feedback on your credit union. We appreciate any feedback you provide and will use it to help us improve our service and product offerings in the future.
A survey company called Medallia conducts these surveys on our behalf and emailed survey invitations are sent from PalmettoCitizens@express.medallia.com. If any member wishes to opt out of these surveys, an Unsubscribe link can be found at the bottom of the email to remove yourself from future survey invitations.
Review Us on Google
Each of our service center locations are listed on Google and available for you to rate and share your thoughts on the service you have received. Please do not include any personal or account information within your review.
- Blythewood Office (312 Blythewood Rd.): Review this location on Google
- Bush River Office (500 Bush River Rd.): Review this location on Google
- Camden Office (2100 W. Dekalb St.): Review this location on Google
- Clemson Road Office (2651 Clemson Rd.): Review this location on Google
- Downtown Columbia Office (1320 Washington St.): Review this location on Google
- Forest Acres Office (2200 N. Beltline Blvd.): Review this location on Google
- Garners Ferry Office (7655 Garners Ferry Rd.): Review this location on Google
- Irmo Office (7816 Broad River Rd.): Review this location on Google
- Lexington Office (919 N. Lake Dr.): Review this location on Google
- Millwood Office (3122 Millwood Ave.): Review this location on Google
- Northeast Office (114 Atrium Way): Review this location on Google
- Red Bank Office (1835 S. Lake Dr.): Review this location on Google
- Stadium Office (1000 Shop Rd.): Review this location on Google
- West Columbia Office (2120 Sunset Blvd.): Review this location on Google
Review Our Mobile App
Rate our app in the Apple App Store of Google Play using the links below. You can also visit the app store on your mobile device and search for 'Palmetto Citizens' to locate our app and write your review.
- Apple App Store: Review our Apple App (using your Apple device)
- Google Play App Store: Review our Google Play App
Other Ways to Provide Your Feedback
In addition to reviewing us using one of the methods above, you can also share your thoughts with us by:
- Sending a message using the Help Desk in online/mobile banking.
- Completing the form on our Contact Us Page (do not include account information).
- Visiting any of our offices listed above.
- Calling (803) 732-5000.
- Sending us a message on Facebook, Instagram or Twitter (do not include account information).
- Mailing your feeback to PO Box 5846, Columbia, SC 29250.
We appreciate your feedback! Your candid responses will help us to maintain the high service standards we set in our service to all members. Thank you for allowing us to serve you and your financial needs.