COVID-19 Update: Mask Policy & Remote Service Options
The health and safety of our members and staff remains our top priority.
Our lobbies are open during business hours with additional precautions in place to safely assist you with your financial needs. In addition, we also offer several other options to perform most transactions or requests.
For security purposes, those wearing a mask will be asked to briefly remove it from covering your face and show your ID so we can verify your identity.
All of our lobbies have protective shields and cleaning protocols in place, and will encourage social distancing when appropriate, to continue to keep everyone safe. Palmetto Citizens will not provide masks to members/visitors.
Please DO NOT ENTER our offices if you are not feeling well or have been diagnosed with COVID-19 in the past 10 days.
We appreciate your patience and understanding during this process. As this situation continues to evolve, please check back to this page for the most up-to-date information.
Account Access Options
Aside from our lobbies and drive-thru lanes during business hours, the following services are also available to you:
- Online & Mobile Banking: Check balances, make transfers or loan payments, send us secure messages, apply for a loan, open certain savings accounts, skip eligible loan payments and much more, using online banking or our mobile app.
- ATMs: We have over 40 ATMs across the Midlands which accept cash and check deposits. In addition, members have access to over 30,000 ATMs across the country using the CO-OP ATM Network.
- Automated Phone Service: Access your account with TellerLine, our automated phone service by calling 803-256-4073.
- Call Center: During business hours, you can call 803-732-5000 for account assistance or answers to your questions.
- Membership Application: If you'd like to become a Palmetto Citizens member, you can complete your membership application online or visit any of our offices.
- Loan Application: You may apply online for a vehicle loan, mortgage, equity loan, credit card or other personal loan.
If you have any questions about how to best perform your transaction or request, please contact us by calling 803-732-5000 or sending a message using the Help Desk in online/mobile banking.
We're Here To Help
Palmetto Citizens is here to assist you and your financial needs. If you're experiencing any hardships during this time, please contact us to find out how we can best assist you.
In additon to our staff offering you personalized assistance with your loan payments or other financial needs, Palmetto Citizens members also have access to the following services:
- Skip a Payment in Online/Mobile Banking: Members can skip an eligible loan payment through online/mobile banking for a $35 fee. To check your eligibility, log in and choose ‘Skip a Payment’ from the menu. As this feature doesn’t cover all loans or situations, please contact us to discuss all the options available for you and your loan.
- Free Financial Counseling: All members have free access to GreenPath Financial Wellness, a money management and financial counseling service. Certified financial counselors are available to assist you with a variety of financial needs.
- Financial Education Center: Use our Financial Education Center to expand your financial knowledge on a variety of topics, including: budgeting, saving, wise use of credit and retirement plannning.
- Money Desktop: All members have access to this easy-to-use, helpful tool to assist you with budgeting, account aggregation, auto-categorization of transactions and debt management. Log into online or mobile banking and select Money Desktop from the menu to get started.
If you have any quesitons, or if we can assist you with any of your financial needs or questions, please contact us by visiting one of our 14 Midlands locations, sending a message through the Help Desk in online/mobile banking or calling 803-732-5000.