Enhanced Digital Banking Experience Coming in May
What You Need to Know
- Your Login Information Stays the Same: Current digital banking users will continue using their existing username and password to access the new system. If you have not logged in recently, now is a great time to make sure you know your login credentials before launch.
- Business memberships previously enrolled using business information rather than personal information may be required to re-enroll.
- Same Mobile App, Just Update It: You’ll continue using the same Palmetto Citizens mobile app. To access the upgraded experience, simply make sure you download the latest app update when it becomes available.
- Trusted Devices Will Need to Be Re-Established: For your protection, devices previously marked as trusted in digital banking will need to be re-established after the upgrade. Until a device is trusted again, you may be asked to receive and verify a one-time passcode during login.
- Your Existing Settings Will Transfer Over: Many of the preferences and tools you already use today will move with you into the new system, including:
- Recurring transfers you have established
- Account alerts and notifications
- External transfer accounts
- Transfers set up to other Palmetto Citizens members
- Other common settings and preferences
New Features You’ll Love
- Credit Score Monitoring: Keep an eye on your financial health with built-in credit score monitoring and helpful insights.
- Expanded Business Banking Features: Business members will have access to additional tools and functionality designed to better support their banking needs.
- Enhanced Security Features: Your security remains a top priority. The new system includes added protections and updated security tools to help keep your information safe.
Why We’re Making This Upgrade
At Palmetto Citizens, we’re always looking for ways to improve the member experience and invest in technology that makes banking more convenient, secure and user-friendly. This enhanced digital banking platform is another example of that commitment, and our goal is to make this transition as seamless as possible for you.”